Refund & Return Policy

1. Eligibility for Returns

• Items must be returned within 2–4 days of delivery.
• Products must be unused, unworn, unwashed, and in their original packaging with tags attached.
• Proof of purchase (invoice/order confirmation) is required.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or refunded, including:

• Lingerie, innerwear, and swimwear
• Discounted or final sale items
• Customized or personalized products

3. Return Process

• Contact our customer support at info@emusfashion.com or +88018816182084 to request a return.
• Pack the item securely in its original packaging.
• Ship the product to our return address (provided by customer support).
• Once received, we will inspect the item and process your request.

4. Refunds

• Approved refunds will be issued to your original payment method within 3–5 business days.
• If you paid by Cash on Delivery (COD), we will refund via mobile banking/bank transfer.
• Shipping charges are non-refundable unless the item was faulty or damaged.

5. Exchanges

We allow size/color exchanges if the requested item is available. If unavailable, a refund or store credit will be offered.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with photos as proof.

We will arrange a replacement or a full refund at no extra cost.